According to the purchase terms of ASICS Hong Kong Official Online Store, orders cannot be cancelled or modified once they are placed.
For shipping details amendment, if your order has been shipped, please contact the logistics company by yourself directly via:
SF Express (you may raise the request of shipping address amendment via SF Express mobile application.)
- Hotline: Hong Kong: (852) 2730 0273 / Macau: (853) 2873 7373
- Website: https://htm.sf-express.com/hk/en/
- Shipment Tracking: https://htm.sf-express.com/hk/en/dynamic_function/waybill/
JD Logistics
- Hotline: Hong Kong: (852) 2594 9618 / Macau: (853) 2852 8618
- Website: https://www.jdl.com/hk
- Shipment Tracking: https://www.jdl.com/zh-HK/orderSearch/?waybillCodes
Please note that the recipient is responsible for any additional shipping fee requested by the corresponding logistics company due to the following reasons including but not limited to the incorrect / inadequate delivery information submitted at the time of purchase (including the phone number and address), any delay to retrieve the parcel as requested by the corresponding logistics company, or areas that require special warehousing. Please note that delivery is subject to delay in such case.
If you are aware of your order has not been shipped, kindly leave us more details of your enquiry at here, so our Customer Service team can assist you as soon as possible. Please note the amendment is yet to be confirmed.