Steps for Return
- Create return order request online by [clicking here].
- You will be contacted within 2 days with an S.F Waybill.
- Ship us back the return merchandise within 3 days after receiving the return instructions and return label.
All returns will be credited to the original form of payment within 21 days of our warehouse receiving it, provided that they are returned in its original condition and meet all our requirements . You will receive an email notification when we have finished processing your return and completed the refund. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.
Things to pay attention to:
- Return request can be submitted once only. After submission, It cannot be amended further.
- "Courier Pickup" is not available for remote areas (including but not limited to Lamma Island, Cheung Chau and Peng Chau). Customers living in these areas, please select “Self Drop-off at Courier Station” under shipping method when submitting a return request online.
- If you do not follow the return instructions, the return request will be cancelled automatically and it will not be able to process further.
- ASICS HongKong Limited do not accept customers to return the merchandise to SF Express directly by using the same waybill for order delivery right after the parcel collection. To proceed return, please collect the merchandise first, then apply for return order request online and wait for our further instructions together with the return waybill. ASICS Hong Kong reserve the right to reject any return or refund that does not follow the above return procedures.