Merchandise purchased on ASICS Hong Kong official online store may request for return and refund within 14 days from the date of delivery, if it meets the following conditions:
- Merchandise was purchased on ASICS Hong Kong official online store. We do not accept returns from other authorized retailers.
- Merchandise must be returned in its original conditions:
- All tags still attached to product.
- The item must be in its original, unused, unworn, unwashed and unaltered condition, without any stains or traces, and the conditions for re-sale of the product has not been affected.
- Merchandise must be in its original packaging, including the plastic bag or the shoe box. Please ensure no tapes, labels or waybills is attached directly on the shoe boxes. Kindly put the shoe box into another carton or bag.
- Product accessories, manuals, tags, logos, labels must remain intact.
- Please keep the gifts in a good condition and return with merchandise. If they cannot be returned, we cannot accept returns.
- For hygiene reasons, the return policy does not apply to personal items, e.g. masks and socks.
ASICS HongKong Limited reserves the right to reject returns which do not comply with the return policy. In case of dispute, the decision of ASICS HongKong Limited shall be final.