OneASICS membership level is subject to changes because of return after purchasing at ASICS HK and Macau Stores or ASICS HK Official Online Store. Due to returns under any circumstances, if the accumulative net purchase amount cannot meet the requirements for upgrading to "Gold Member", the membership will be downgraded to the original membership level automatically upon system regular check.
Example:
A member made a one-off net purchase of HK$1,500 (Order A) at ASICS HK Official Online Store on 1 September 2024. Membership was upgraded from “Silver Member” to “Gold Member” effective on the next day after order completion.
1. Whole order return
Return was applied. Refund was made on 10 September 2024. After return, as the customer no longer met the requirement of “Gold Member”, that is a one-off net purchase of HK$900 or above, the OneASICS membership was downgraded to "Silver Member" automatically on 11 September 2024.
2. Partial return
Customer applied for partial return. After refund, the remaining actual payment amount of net purchase was still higher than HK$900. In this case, the “Gold Member” membership was not be downgraded.
3. Re-purchase
Customer placed a new order with a one-off net purchase of HK$900 (Order B) when whole order return (Order A) was applied. Order B was completion on 5 September 2025 while the return and refund of Order A was completed on September 10, 2024. In this case, the "Gold Member" membership was maintained as the accumulative net purchase amount (including the new order) still fulfilled the upgrade requirements of "Gold Member".