According to the purchase terms of ASICS Hong Kong Official Online Store, orders cannot be cancelled or modified once they are placed. Also, we do not support exchanges currently.
If your order has been shipped of if you has received the merchandise, we suggest you to proceed return. Customers can apply for return online within 14 days from the date of parcel received.
For details, Please view our Return Policy & Process.
If you just place the order and aware of it has not been shipped, kindly leave us more details of your enquiry at here, so our Customer Service team can assist you as soon as possible. Please note the amendment is yet to be confirmed.